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Texas A&M University College of Engineering

Miscellaneous questions and answers regarding the Connect website:

Posted on July 20, 2021 by Abigail Stason

One of our students had a problem logging on, or with use of the site.  We contacted McGraw Hill and received the following reply:

Good morning,

Please direct the student to our Customer Experience Group (CXG) as they will create a case number.

Customer Experience Group (CXG) Hours of Operation:
Sun: 11am – 1am
Mon-Thurs: 7am – 3am
Fri: 7am – 8pm
Sat: 9am – 7pm
(All times Central)

By Phone:
You can reach us toll-free at 800-331-5094 (US Only)

If there are still issues, please provide the case number for me to escalate.

Sincerely,

Amy

amy.massingale@mheducation.com

This was sent by Amy Massingale [amy.massingale@mheducation.com].  She was the prime contact for this textbook last semester.

You might also try:

Macey Krause

Learning Technology Representative | McGraw-Hill Higher Education | College Station, TX

Call & Text 979-530-2356 | EM macey.krause@mheducation.com

Customer Service:  800-338-3987  | Technical Support: 800-331-5094

Filed Under: Uncategorized

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