One of our students had a problem logging on, or with use of the site. We contacted McGraw Hill and received the following reply:
Please direct the student to our Customer Experience Group (CXG) as they will create a case number.
Customer Experience Group (CXG) Hours of Operation:
Sun: 11am – 1am
Mon-Thurs: 7am – 3am
Fri: 7am – 8pm
Sat: 9am – 7pm
(All times Central)
You can reach us toll-free at 800-331-5094 (US Only)
If there are still issues, please provide the case number for me to escalate.
This was sent by Amy Massingale [firstname.lastname@example.org]. She was the prime contact for this textbook last semester.
You might also try:
Learning Technology Representative | McGraw-Hill Higher Education | College Station, TX
Call & Text 979-530-2356 | EM email@example.com
Customer Service: 800-338-3987 | Technical Support: 800-331-5094